Customer Relations Policy

The customer satisfaction from HM Uluslararası Proje Taşımacılığı A.Ş. products and services are very important for HM Uluslararası Proje Taşımacılığı A.Ş. family within the framework of our approach to reach high quality, which created by our mission, vision and our core values. We are carrying the importance of customer satisfaction to an advanced level for providing the best service with the support of our extensive studies to develop customer service processes and policies developed continuously by the joint participation and supports of  each responsible departments. In this direction, as HM Uluslararası Proje Taşımacılığı A.Ş. we are proud to offer our service with the high customer focus policy in the industry.

Our Basic Principles ;

Customer Focus: Customer- oriented approach is adopted for providing  a high level of service for our customers and their customer expectations.

Solution-Oriented: Quick and effective solutions are offered according to customer needs.

Accessibility: Our customers can communicate for their complaints, information requests, suggestions or customers satisfaction in an easy way and can get in contact with our company by using various communication channels offered by us.

Availability to Information: Our customers can get any requested information they need  as soon as possible.

Quick Feedback: Transmitted demand, satisfaction, appreciation, complaint from our customer are all have been paid the required consideration of complaint information. If any point in the way of doing business needs  improvement  or development, action can be taken as soon as possible.

Objectivity: All transmitted applications evaluated by taking an objective framework. Furthermore, objective solution criteria are taken into consideration.

Privacy: Usage of our customers’ all kinds of personal private information are limited by law, committed to the principle of privacy.

Using the initiative:  As HM Uluslararası Proje Taşımacılığı A.Ş., we have the authority to make decision using initiative to meet the needs of our customers and for maintaining a high level of customer satisfaction for our employees as soon as possible.

Internal Information: Our company's customer relations activities, satisfaction, complaints, policies, procedures and annual goals are all shared throughout the company, evaluated under the roof of the overall corporate culture. All the activities, policies, objectives and procedures within the entire organization is adopted, supported, and are being followed.

Continuous improvement: Suggestions and ideas coming from our customers are carefully evaluated and used as a source in continuous improvement activities.

Professional Approach: Our  company responds the demands of our customers with  professional staff and professional approach.

Loyalty to all approaches about our customers and to 'HM Uluslararası Proje Taşımacılığı A.Ş.  Customer Relations Policy' are followed by the Executive Board and all constructive activities are supported in a positive way throughout the company.

Customer Relations Policy

The customer satisfaction from HM Uluslararası Proje Taşımacılığı A.Ş. products and services are very important for HM Uluslararası Proje Taşımacılığı A.Ş. family within the framework of our approach to reach high quality, which created by our mission, vision and our core values. We are carrying the importance of customer satisfaction to an advanced level for providing the best service with the support of our extensive studies to develop customer service processes and policies developed continuously by the joint participation and supports of  each responsible departments. In this direction, as HM Uluslararası Proje Taşımacılığı A.Ş. we are proud to offer our service with the high customer focus policy in the industry.

Our Basic Principles ;

Customer Focus: Customer- oriented approach is adopted for providing  a high level of service for our customers and their customer expectations.

Solution-Oriented: Quick and effective solutions are offered according to customer needs.

Accessibility: Our customers can communicate for their complaints, information requests, suggestions or customers satisfaction in an easy way and can get in contact with our company by using various communication channels offered by us.

Availability to Information: Our customers can get any requested information they need  as soon as possible.

Quick Feedback: Transmitted demand, satisfaction, appreciation, complaint from our customer are all have been paid the required consideration of complaint information. If any point in the way of doing business needs  improvement  or development, action can be taken as soon as possible.

Objectivity: All transmitted applications evaluated by taking an objective framework. Furthermore, objective solution criteria are taken into consideration.

Privacy: Usage of our customers’ all kinds of personal private information are limited by law, committed to the principle of privacy.

Using the initiative:  As HM Uluslararası Proje Taşımacılığı A.Ş., we have the authority to make decision using initiative to meet the needs of our customers and for maintaining a high level of customer satisfaction for our employees as soon as possible.

Internal Information: Our company's customer relations activities, satisfaction, complaints, policies, procedures and annual goals are all shared throughout the company, evaluated under the roof of the overall corporate culture. All the activities, policies, objectives and procedures within the entire organization is adopted, supported, and are being followed.

Continuous improvement: Suggestions and ideas coming from our customers are carefully evaluated and used as a source in continuous improvement activities.

Professional Approach: Our  company responds the demands of our customers with  professional staff and professional approach.

Loyalty to all approaches about our customers and to 'HM Uluslararası Proje Taşımacılığı A.Ş.  Customer Relations Policy' are followed by the Executive Board and all constructive activities are supported in a positive way throughout the company.